New System For Submitting Complaints At KMC
Now just A Click / Form Away !
KMC receives various complaints from citizens on issues such as Assessment of Properties , issue of Certificate of Enlistment, alteration of Building Plans , insufficient Water Supply, Roads requiring repair etc .
KMC has launched a new system for managing these complaints wherein the citizen may submit complaints online or through a standard complaints form . All complaints received online or through these forms will be recorded in a central complaints logging e-database which will help KMC in systematically monitoring the action taken to resolve these complaints . These complaints form have been made available at designated public grievance counters at the KMC Head Quarter and all e-Kolkata citizen service centers and Borough Offices . This form can also be dowmloaded from this portal.
How Will New System Work ?
Step One : Submit online Grievance or Fill in Grievance Redressal Form with the relevant detail.