KMC receives various complaints from citizens on issues such as Assessment of Properties , issue of Certificate of Enlistment, alteration of Building Plans , insufficient Water Supply, Roads requiring repair etc .

KMC has launched a new system for managing these complaints wherein the citizen may submit complaints online or through a standard complaints form . All complaints received online or through these forms will be recorded in a central complaints logging e-database which will help KMC in systematically monitoring the action taken to resolve these complaints . These complaints form have been made available at designated public grievance counters at the KMC Head Quarter and all e-Kolkata citizen service centers and Borough Offices . This form can also be dowmloaded from this portal.

How Will New System Work ?

Step One : Submit online Grievance or Fill in Grievance Redressal Form with the relevant detail.
Step Two : Tear off the and retain the lower portion of the form which will contain your Complaint No . For online submittion , please note the system generated Complaint No.
Step Three: Submit the form at any of the designated counters ( or drop it in the complaint drop-box), in case the grievance is not submitted online.
Step Four : Check status of your complaints at any of the designated counters by simply quoting your Complaint No or check the status online in this portal.