1.
What are the key activities of Sewerage and Drainage
Department?
The key activities of the department are:
● Draining of waste water from the city of Kolkata.
● Operation & maintenance of different drainage
pumping stations.
● Cleaning & maintenance of underground sewers,
open and covered drains.
● To remove water logging & cleaning choked
sewers with the help of pumps and mechanical sewer
cleansing machines.
● To accord sanction of premises house drainage plan and its connection to city sewerage through Engineering Department of different Borough offices in case:
○ The building’s height is greater than 13.5 M
○ The proposed house drainage connection is to be effected in a Sewer (dia≥600 mm.) or brick sewer
○ It is for a housing estate ( cluster of buildings irrespective of height)
○ Plot area more than 500 m²
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2.
How should I apply to get approval for construction
of internal sewerage system?
Following are the steps to be taken by citizens
in order to get approval for construction of internal
sewerage system:
■ Contact the Engineering dept. of your concerned
borough office
■ Collect the list of plumbers from the local
Borough office
■ Select a plumber from the list.The plumber would assist you in getting sanction to the house drainage plan of your premises and he will execute internal drainage system and effect the house drainage connection finally to Municipal drain/sewer under supervision of Engineering Department.
3.
Which documents do I need to submit in order to
get the approval for construction of internal sewerage
system?
The plumber would assist you in this regard. You
should attach the following documents along with
the application for construction of internal sewerage
system:
● Plumber “Niyog Patra” or Letter
of Engagement
● Copy of Building Sanctioned Plan along with
the Original copy for verification purpose
● Layout of the proposed internal house drainage
plan showing the proposed connection with KMC sewers.
● Xerox copy of the enlistment Certificate of
Plumber
● Copy of certified documents showing the deposition
of drainage development charges.
4. Where should I submit
the applic action?
You are requested to submit the application along with the above mentioned documents to the concerned Borough Executive Engineer of your area.
5.
What do you mean by internal drainage system and
external drainage system?
Internal drainage system means the underground sewers or drainage lines within the premises upto the master trap showing its connection with the sewer carrying soil lines, rainwater and kitchen waste water connections.
External drainage system means the sewers or drainage
lines connecting the house master tap to the nearest
KMC underground sewers or drainage system.
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6. Do
I need to get approval for the development of
the external drainage system? If yes, which documents
do I need to submit?
Yes, you need to get approval from KMC, by giving a written letter stating that the internal drainage system has been constructed as per the drawings submitted. You also need to attach a copy of the Occupancy Certificate received from the Building Department of KMC.
7.
When can the construction of the external drainage
system begin?
After receiving your application for the development of external drainage connection, KMC would undertake a field visit of your premise and then ask you to deposit supervision charges and restoration expenses. After depositing the money as specified by KMC, you as the premises owner can start construction of external drainage connection through your authorized plumber with prior intimation to KMC.
8. How are the supervision
charges and restoration expenses calculated?
KMC would prepare a cost estimate on the basis of KMC schedule of charges to calculate the expenses to be included for construction of such external drainage system. You would be required to pay 25% of the total (Supervision charge) cost estimate as stipulated and also bear the total cost of restoration of road (to be disturbed) which is calculated separately at the same time.
9. In case the external
drainage system is damaged who is responsible?
In case of damage of the external system the owner of the premises would be responsible and would be required to appoint enlisted plumbers and get the work done in conformity with KMC’s rules. He also needs to apply to Executive Engineer of concerned Borough and pay the supervision charges and road restoration expenses.
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10.
Then, why did KMC charge development fees for sewer
lines while sanctioning of building plan?
Drainage development fee is a one time payment, being charged at the time of sanction of proposed building or addition or alteration of the existing building. This fee is being charged to take care of the house drainage load of the proposed building at the premise to be disposed through the KMC sewerage and drainage system.
11.
Who is required to pay charges for sewerage and
drainage service?
Business establishments (Institutional, Commercial and Industrial Consumers) who enjoy the filtered water supply or tubewell water supply for their business use are required to pay the sewerage and drainage service charges.
12.
If I own a shop/business establishment, how would
I be charged?
In case you enjoy separate filtered water supply or tube-well water supply source in I.C.I. category you need to pay such drainage service charges as per specified rates of KMC. In case you enjoy a separate I.C.I. connection account then, such charges will be collected by the sewerage and drainage department.
In case you do not enjoy any separate water supply source, but enjoy water supply facility from a domestic water supply source at the premises, the Sewerage and Drainage service charges will be charged by the License Department as per the specified rates of KMC.
13.
How often will I be billed?
The sewerage and drainage department issues bills on the account holders annually in the month of April to May for the concerned financial year.
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14.
Where can I deposit my Drainage Bill?
You can deposit your sewerage and drainage bill at the cash counter of central treasury of KMC at ground floor at 5, S.N. Banerjee Road, Kolkata-13. You can also pay your bill at any of the 15 e- Kolkata centers all over the city.
15.
What happens if I am late in my payment?
Late payment will incite interest and penalty charges and may lead to disconnection of water supply facility. We advise you to pay your bills in time.
16.
What action should I take in case I have not received
the Drainage bill on time?
Though much unlikely, in such cases, you should contact the Deputy Chief Engineer of the Drainage Department at 5, S.N. Banerjee Road, Kolkata-13 for issue of a duplicate bill. Non receipt of Drainage Bill may not be a valid reason for non payment of Drainage charges
17.
What should I do, if I notice missing/damaged manhole
or gully pit covers?
● Please inform the nearest ward office or Borough office of your concerned area. You can inform KMC headquarters on its toll free help line (1600 33 3375) or KMC Control Room: Tel. Ph. Nos. 2286-1212/2286-1313/2286/1414.
● As a preventive measure you may also put a danger sign or some prominent object on the same or a stick protruding out of the manhole.
● You can also register your complaints in the grievance cell of KMC.
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18.
What should I do if I notice choked sewers/ gully
pits/ house drainage?
Please contact your local ward office or the concerned Borough office of your area. You may also contact the KMC Control Room or call at the toll free helpline.
19. I have seen that
some people always dump the garbage/rubbish in the Nikashi /gully
pits. Is that allowed?
No, this is strictly forbidden. Please help us to keep the city free from water logging. If you notice such an occurrence, please inform the nearest ward office or borough office or call at the toll free helpline immediately.
20.
What should I do if I notice someone laying the
house drainage system by destroying KMC Road without
any permission or with permission?
The roads of KMC belong to its citizens. The damaged road will affect everyone using it. KMC would really appreciate if you can inform the nearest KMC ward office & KMC Control Room. You can also inform KMC on its toll free help line. You can also register your complaints in the grievance cell of KMC.
21. What
should I do if I notice water logging in my area?
Please inform the KMC Control Room or Local ward office or Drainage Department at KMC Head Office.
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22. What
are the approximate durations for completion
of various activities of the department?
| Sl.No. |
Activities |
Where |
Timelines |
Output |
| 1 |
Process application form for
Internal drainage system |
Borough Office |
7 days* |
Sanction Letter incl. approved
plan to plumber for construction of internal
system . |
| 2 |
Estimation of charges for
external drainage system |
Borough Office |
15 days** |
Estimated charges to be paid |
| 3 |
Process the charges and give
approval |
Borough Office |
3 days |
Approval letter to plumber
for construction. |
| 4 |
Handling of grievances |
Borough Exec. Eng. |
Depends |
Redressal |
| 5. |
Complaints lodged on chokages |
Ward Office |
Every working day between 7 AM – 2
PM. |
Redressal |
|
* In case all documents are submitted as specified
by KMC.
** In cases when clearance from the borough
committee is not required.
23. What
should I do if my grievance is not redressed within
the duration mentioned above?
In the unlikely event of such an occurrence, please contact the respective Borough Executive Engineer or Deputy Chief Engineer, Sewerage and Drainage dept. at the KMC Head Office.
24.
What are the contact details of Sub-depts. of
the Sewerage and drainage Department?
List of Sub-departments along with contact details.
| Sl.No. |
Sub Department |
Address |
Contact
Person |
Telephone
No. |
| 1 |
Customer complaint Cell |
Local Ward Office or Br.
Executive Engineer’s office |
|
|
| 2 |
Drainage Tax Billing Cell & Receiving
office. |
Drainage Department, 5,
S.N. Banerjee Road, Kolkata-13. |
Sri T.K Mondal
O.S.D (S&D) |
2286-1000 Extn:2488 |
| 3 |
Mech. Sewer Cleansing Department |
-Do- |
Sri. Biplab Roy
(Dy.Ch. Engg)
|
2286-1000
Extn: 2559 |
| 4 |
Palmer Bridge Drainage Pumping
Station. |
6/1, Palmer Bazar Road,
Kol-15. |
Sri Biswanath Das
(Ex. Engineer) |
2251-2402 |
| 5. |
Ballygunge Drainage Pumping Station |
25, Tiljala Road, Kolkata. |
Sri S. Bhattacharjee
(Ex. Engineer) |
2344-9042 |
| 6. |
Dhapa Lock Drainage Pumping Station |
Jn. of E M Bye Pass & Canal South
Road. |
Sri Amarendranath Shaw
(Ex. Engineer) |
2323-5536 |
| 7. |
Maniktala Drainage Pumping Station |
64, Raja Dinendra Street, Kolkata – 6. |
Sri S. Das
(Ex. Engineer) |
2350-1166 |
| 8. |
Mominpur Drainage Pumping Station |
9, Mominpur Road, Kolkata-23. |
Sri S. Bhattacharjee
(Ex. Engineer) |
2449-6630 |
| 9. |
Jodhpur Park Drainage Pumping Station |
1C, Gariahat Road (South) Kolkata-68. |
Sri S. Bhattacharjee
(Ex. Engineer) |
2483-8457 |
| 10. |
Chetla Lock Drainage Pumping Station. |
P-125, Chetla Road, Kolkata-53. |
Sri S. Bhattacharjee
(Ex. Engineer) |
2400-6243 |
| 11. |
Kalighat Drainage Pumping Station |
17, Judges Court Road, Kolkata-27. |
Sri S. Bhattacharjee
(Ex. Engineer) |
2439-8857 |
|
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