What are the key activities of the department?
The key activities of the department include,
Collection of waste from households, commercial and
Transportation of waste to landfill sites
of landfill sites
d. Street sweeping and washing
e. Removal of carcass
permission is needed to erect scaffolding? What are the
costs involved? How long does it take to obtain permission?
In order to erect scaffolding or temporary structure on roads you
will need to obtain permission from the Assistant Director of your
borough. Please write a letter to the Assistant Director of your borough
detailing the location, size and the duration for which the scaffolding
needs to be erected. Please visit your local ward office or borough
office as per your convenience and present this letter to conservancy
officer at these locations. The conservancy officer will visit your
proposed location for inspection & will hand you a cash voucher.
Please refer to Annex B (Available Online) for the schedule of fees
for the same.
In most cases preparing the letter to the Assistant
Director is not a requirement. You may visit your local borough
or ward office and contact the Conservancy officer who
will visit your premises & request you to make a payment
per schedule of fees. Upon payment you will be handed a
cash voucher. This is deemed as your permission for scaffolding
You may pay to the CO by cash or DD in favor of KMC made
payable at Kolkata.
3.What time of the day does the KMC truck come to
KMC trucks come for garbage collection between 6:30AM
and 9:30 AM.
are key locations for solid waste department landfills?
Key locations for solid waste management are Dhapa and Garden Reach. For
questions regarding Dhapa, please contact Executive Engineer (C1), Solid Waste
Department, 48 Market Street, Kolkata 400 087, Phone – 22861000, Extension
For questions regarding Garden Reach please contact Assistant
Director, E/3 Circular Garden Reach Road, Kolkata 700 024,
Phone – 2469 6049
do I contact if I see carcass not being cleared in
a certain location?
Please contact the Assistant Director of the borough that serves your ward. Please
refer to the table below for contact details of borough offices.
6. Who do I contact if I see miscreants create
excess garbage at certain locations?
We strongly encourage responsible citizens to inform us in case they notice miscreants
creating excess amounts of garbage. Your name and particulars will kept absolutely
confidential. You may inform concerned Assistant Director at the borough offices
as per addresses inthe table below.You
may also drop in a letter or email directly to the Municipal Commissioner of
Kolkata (email – firstname.lastname@example.org).
is the procedure to reclaim my vehicle after the department
has seized it?
Vehicles are seized from public streets when they are parked in unauthorized
parking zones. KMC urges responsible citizens to park their vehicles only in
authorized parking areas in order to avoid towing. In order to reclaim a seized
vehicle please take the following steps,
Write a letter stating details of
vehicle to Assistant Director (Central), Special Action Cell, Solid Waste
Department, 48 Market Street, Kolkata 400 087, Phone
Please visit the Assistant director with your letter.
make payment of required charges at the Treasury department
at KMC headquarters as per schedule of fees in Annex B & contact
the Assistant Director showing receipt of payment. You may
pay by cash or DD in favor of KMC made payable at Kolkata.
Upon verification of payment receipt, the Assistant Director
will provide you with a performa authorizing the release of
your vehicle and will provide you with details of location
of your vehicle.
Please show the same at KMC parking garage
to obtain your vehicle.
locations are vehicles parked once the solid waste
department seizes them?
Vehicles are parked within designated KMC designated parking garages.
does the solid waste department help during periods
of natural calamities?
The solid waste department makes every effort to be in the forefront of disaster
management and recovery in case of natural calamities. The department ensures
that it clears debris, clears carcasses, cleans roads and aids citizens with
do I contact if the garbage collectors of the department
misbehave or do not perform their duties well?
Assistant Director, Solid Waste Management Department, 48
Market Street, Kolkata 400 087, Phone – 22861000, Extension
The solid waste department is very keen that garbage collectors perform their
duties to the satisfaction of citizens of Kolkata. Additionally, it is very
important that garbage collectors behave well and help Kolkatans keep clean
streets. If you are not happy with KMC’s garbage collectors please contact,
11. How are high-speed roadways maintained by KMC?
KMC takes special care of it’s high speed road ways such as EM bypass,
P.C. Connector and R.B. Connector. Mechanical sweepers clean these roadways on
a daily basis.
do I contact if I have storage material such as vegetable
oil etc. that has expired?
If you have material that is not hazardous it can be
disposed at KMC landfills. You can either use your own
vehicle for the transportation of the same or can avail
of KMC vehicles. Please take the following steps to dispose
Write a letter addressed to Deputy Chief
Engineer, Solid Waste Management Department (48 Market
Street, Kolkata 400 087) detailing the nature of the waste
and the weight of the same.
Based on the schedule of charges
in Annex B, you will need to make a payment at the Treasury
department of the KMC headquarters.
Upon showing the receipt of payment to Deputy Chief
Engineer will provide you with a performa that authorizes
garbage collection and disposal at one of the KMC landfills.
It is recommended that you use your own vehicle for disposal.
If you use your vehicle for disposal, you will be given
a period of 7 days from the date of grant of permission
to dispose off the material. If you request a KMC truck,
you will be given garbage pick up date depending on availability
13. Many a times the garbage trucks are not securely
covered. In such cases garbage spills over onto the road
and/or on passing vehicles and pedestrians. What does
KMC do to prevent such a nauseating experience?
KMC makes every effort that the garbage trucks are securely
covered so that there is minimum inconvenience to Kolkatans.
The solid waste management department ensures that covers
of garbage carriers are replaced every 3 months. In case
you notice a garbage spill over from trucks please contact the Deputy Chief Engineer,
Solid Waste Management Department, 48 Market Street, Kolkata 400 087, Phone – 22861000,
Extension 2649. Agency/contractors that do not maintain proper covers over garbage
are fined Rs. 130 to Rs.160 if complaints received are found to be valid.
of Borough Offices
||10, B.T. Road, Cossipore, Kolkata-700002
||79, Bidhan Sarani, Hatibagan, Kolkata-700006
||109, Narkeldanga Road, Fulbagan, Kolkata-700011
||5, Azad Hind Bag, Hedua Park, Kolkata-700006
||22, Surya Sen Street, College Sqare, Kolkata-700012
||1, Hogg Street, Kolkata-700087
||9/1, A.J.C. Bose Road, Kolkata-700017
||Vivekananda Park, Kolkata-700029
||11, Belvedere Road, Alipore, Kolkata-700027
||28, Anoar Shah Road, Kolkata-700033
||97, Garfa main Road, Kolkata-700075
||516, D.H. Road, Br. Office, Behala
||516, D.H. Road, Br. Office, Behala
||E/3, Garden Reach Br. Office