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Water Supply :: FAQs
 
1. What are the key activities of the department?
2. How can I get a water supply connection for my new house?
3. Where can I procure the water supply application form?
4. What documents are required for submission along with application form?
5. Where should I deposit the application form and the required attachments?
6. Where should I make the payment?
7. What would be the components of the water supply connection charges for building construction purposes?
8. How should I apply for conversion of water connection for building construction into water connection for domestic use?
9. How would the fees be calculated for new connection in case of domestic use?
10. How would the fees be calculated for new connection for commercial, Industrial or Institutional use?
11. What would be the monthly charges for commercial water supply at different Ferrule sizes?
12. What would be charges for consumption of water through bulk meter be calculated?
13. How can I apply for reconnection of water supply or change of pipe or change of ferrule size?
14. Whom should I contact for a water tanker and how much would it cost me?
15. Whom should I contact for installation of new tube-wells or repair of damaged tube-wells?
16. What are my duties as a citizen with respect to water supply? What may happen if I fail to perform my duties?
17. What are the expected timelines of performance of the following activities?
18. What should I do in case of an excessive delay in the approval of water supply connection?
19. Whom should I contact for non-supply of water or to lodge complaints for supply of unhygienic water?
20. How do we obtain permission for registration of existing and new power driver tubewells?
 
 
1. What are the key activities of the Department?

The objective of the water supply department Kolkata Municipal Corporation (KMC) is to provide uninterrupted water supply to the residents of Kolkata. The key activities undertaken by the department are:
a.Generation: The river Hoogly is the main source of water supply for Kolkata. After drawing water from the river, KMC treats the water at Indira Gandhi Water Treatment Plant (WTP) of capacity 260 million gallons per day at Palta Water Works. Water from this water works is sent to Tallah pumping station for temporary storage and onward distribution to the City.
b.Distribution: Water supply department has divided the city into 7 zones based on hydraulic pattern and best engineering practices. The seven zones are : Central, North, South, West, Jadavpur Unit, SSU/GRU, and Tube Well (TW). Water is supplied through water pipe network to all over the City for ultimate utilisation by domestic as well as ICI Consumers.
c.Other Works: Water Supply Department also supplies water for shipping, supply through tankers, regular use and emergency handling of maintenance works.

 
2. How can I get a water supply connection for my new house?

Different steps for getting water supply connection :
a.Contact the Assistant Engineer of the local office of the Water Supply Department.
b.Collect the list of plumbers from the local Section office or you may download the same from the KMC website.
c. Select a plumber and the plumber will prepare the estimate. The user should apply in the prescribed format (Annex F) and place it before the Assistant Engineer for sanction.
d. After sanction, deposit the amount and get connection.
e. Fee includes Deposit Money, Water Charges, Connection Fees, Road Opening Fees, Road Restoration Fees etc.

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3. Where can I procure the water supply application form? Do I have to pay for it?

You can procure the application form available in net from the Headquarters or download it from the internet or take a xerox copy of the form from your plumber.

 
4. What documents are required for submission along with application form?

You would be required to submit the following documents:-
  1. Xerox copy of building sanction plan
  2. Receipt of the payment of building sanction fees
  3. No Objection Certificate from the assessment and collection department
  4. Plumber “Niyog patra”

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5. Where should I deposit the application form and the required attachments?

Kindly deposit the documents at your concerned Section office. The Section office would inspect your premises, prepare an estimate of expenses and hand over the application form duly signed by the Assistant Engineer to the citizen or his agent i.e. the plumber.

 
6. Where should I make the payment?

You can only make the payment for the water supply connection at eKolkata centre or the KMC Borough office or C.M.O. Building (5, S. N. Banerjee Road)

 
7. What would be the components of the water supply connection charges for building construction purposes?

You would be required to pay connection fees, restoration charges and road opening charges. The size of ferrule & connection fees are calculated as per given in the following tables.

Building Ferrule Size
Upto 1st. storied 10 mm
Upto 2nd storied 15 mm
Upto 3nd storied 20 mm
Upto 4th storied and above 25 mm

Sl.No. Particulars Amount(Rs)(For each ferrule connection)
1 If Height of building <= 8.5 meters 4000
2 If Height of building > 8.5 meters and < 14.5 meters 10000
3 If Height of building > 14.5 meters 20000
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8. How should I apply for conversion of water connection for building construction into water connection for domestic use?

Kindly submit application form along with a copy of the Occupancy Certificate at the Section office and pay the requisite fees at the head office based on the demand notice. In case you require the same ferrule size as was used in building construction for domestic use, then you need to pay a sum of Rs.1000 only for conversion and you are not required to take a new connection for domestic use. But, in case you require a different ferrule size you have to pay charges assuming you had requested for new connection.

 
9. How would the fees be calculated for new connection in case of domestic use?

Based on the ferrule size you would be required to pay connection fees. You would also be required to pay road restoration charges and road opening charges. Kindly refer to the following table.

Ferrule Size Connection fee for domestic or other than I.C.I. connections (Rs.)
10 mm 1500 + Road restoration charges + Road opening charges
15 mm 2000 + Road restoration charges + Road opening charges
20 mm 4500 + Road restoration charges + Road opening charges
25 mm 6000 + Road restoration charges + Road opening charges
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10. How would the fees be calculated for new connection for commercial, Industrial or Institutional use?

Based on the ferrule size you would be required to pay connection fees. You would also be required to pay road restoration charges and road opening charges. Kindly refer to the following table.

Ferrule Size Connection fee for I.C.I. connections (Rs.)
10 mm 5000 + Road restoration charges + Road opening charges
15 mm 7000 + Road restoration charges + Road opening charges
20 mm 8500 + Road restoration charges + Road opening charges
25 mm 10000 + Road restoration charges + Road opening charges
 
11. What would be the monthly charges for commercial water supply at different Ferrule sizes?

Based on the ferrule size you would be required to pay monthly charges in case you have an I.C.I. connection. Please refer to the following table.

Ferrule Size Monthly Rate for Business / Non-Domestic Premises (Rs.)
10.00 mm 525
15.00 mm 1200
20.00 mm 2000
25.00 mm 3000
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12.What would be charges for consumption of water through bulk meter be calculated?

a) The current fee structure for water consumption through Bulk Meter is:
      For domestic purpose: Rs. 7/- per kilo-litre
b) For Industrial, Commercial and Institutional purpose: Rs. 15/- per kilo-litre

 
13. How can I apply for reconnection of water supply or change of pipe or change of ferrule size?

Kindly apply at the concerned Section office and pay the requisite fees.

 
14. Whom should I contact for a water tanker and how much would it cost me?

In order to get a water tanker in case of temporary shortage of water supply or on special occasions, kindly contact: Assistant Engineer (Mains), at H.P.L., 6, Convent Road, Ph: 2265-5785, 2265-5845. You would be required to pay Rs. 450 for each tanker of 3600 L capacity. This service is available between 7 a.m. to 6 p.m.

 
15. Whom should I contact for installation of new tube-wells or repair of damaged tube-wells?

Kindly contact the Executive Engineer, Tubewell, 5, S.N. Banerjee Road, Kolkata – 700 013, Phone: 2286-1100-08, Extension 2567.

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16. What are my duties as a citizen with respect to water supply? What may happen if I fail to perform my duties?

The following are the duties of citizen w.r.t water
a. All the parts of the pipelines within each premises should be protected and taken proper care of, to prevent the flow of dirty underground water. If required, you may have to install a new pipeline in place of your old existing damaged one at your own cost with the permission of the Corporation.
b. Lids of underground and overhead reservoirs should be properly covered and the water flow should be properly maintained so that there is no damage. At least once in a week water should be emptied and bleached to prevent them from becoming the breeding place of germs and mosquitoes.
If you fail to perform your duties in either of cases then, KMC may decide to disconnect your water supply.

 
17. What are the expected timelines of performance of the following activities?
Sl. No Activity Approximate response time
1. Inspection of premises after application form is submitted at Section office 3 Days
2. Issuance of demand notice after completion of inspection 3 Days
3. Sanction Certificate for water connection after receipt of payment 1 Day
4. Processing of application for reconnection of water supply 3 Days
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18. What should I do in case of an excessive delay in the approval of water supply connection?

In the unlikely event of delay in approval kindly contact the Deputy Chief engineer, Water Supply at the KMC, Headquarters. Ph.No. 22861100-08, Extn: 2573.

 
19. Whom should I contact for non-supply of water or to lodge complaints for supply of unhygienic water?

For non-supply of water, kindly contact the Assistant Engineer of the concerned office at your locality. Please refer to the following table.

Sl.No Name of the Local Office Ward No.
1. Cossipur Section, 10, B.T. Road, Kolkata-700002 Ph: 2558 8553 1, 2, 3, 4, 5, 6
2. Hatibagan Section, 79, Bidhan Sarani, Kolkata-700006 Ph: 2543 1602 7, 8, 9, 10, 11, 12, 15
3. Brindaban Bose Section, 28, Brindaban Bose Lane, Kolkata-700006, KMC Building 16, 17, 18, 19, 20
4. B. K. Pal Section,105, B. K. Pal Avenue, (Near the B.K. Pal Park), Kolkata-700005 21, 22, 23, 24, 25
5. Hedua Section, 6, Azad Hind Bagh, Hedua Square, Kolkata-700006 26, 27, 28, 38, 39
6. Section (Maniktala) 109, Narkeldanga Main Road,Kolkata-700011, Ph: 2364 9252 13, 14, 29, 30, 31, 32, 33, 34, 35
7. Section 'E' 1, Neel Madhab Sen Lane(Near Md. Ali Park), Kolkata-700073 41, 42, 43, 44, 45
8. Section 'F' 22, Surya Sen Street, Kolkata-700012, (Near Borough V office), Ph:2219 2399 36, 37, 40, 48, 49, 50
9. Section 'G', 23, Princep Street,Kolkata-700072 46, 47, 51
10. Section 'H' Hazi Md. Mohsin Square (Goltalab), Kolkata-700016 52, 53, 61, 62, 63
11. Section 'I', 13, Dilkhusha Street (Near Park Circus Tram Depot), Kolkata-700017 64, 65
12. Section 'J', P-65, Dr. Sundari Mohan Avenue, Kolkata-700014 KMC Office 54, 55, 56, 57, 58, 59, 60
13. Picnic Garden, 105/2, Prasanna Naskar Lane(Near Colony Bazar), Kolkata-700039, Ph: 2334 3900 66, 67
14. Section 'K', 212, Rashbehari Avenue(Gariahat Market, 3rd Floor), Kolkata-700025 68, 69, 72, 84, 85, 86, 87, 90
15. Section 'L', 125,Hazra Road (At Hazra Road and Harish Mukherjee Road Crossing), ,Kolkata-700026 Ph: 2455 7978 70, 71, 73, 74, 82, 83, 88
16. Section 'M', 39,Circular Garden Reach Road (At Sudhir Bose Road and C.G.R.D. Road Junction), Kolkata-700024 75, 76, 77, 78, 79, 80
17. Section 'Tollygunge', Opposite Golf Green Daily Market, Uday Sankar Sarani, Kolkata-700045 Ph: 2483 6604 81, 89, 91, 92, 93, 94, 95, 96, 97, 98, 99, 100
18. 97 & 98, Garfa Main Road, Borough - XII Office, Kolkata - 700 075 103, 104, 105, 106, 107, 108, 109
19. Baghajatin Market Complex, Unit-III, Baghajatin Station Road, Kolkata - 700 086 101, 102, 110, 111, 112, 113, 114
20. S.S. Unit, Behala, 516, D.H. Road, Borough-XIII and XIV Office, Kolkata - 700 034 115, 116, 117, 118, 119, 120, 121, 122, 123, 124, 125, 126, 127, 128, 129, 130, 131, 132
21. G.R. Unit, E/3, Circular Garden Reach Road, Borough - XV Office, Kolkata - 700 024 133, 134, 135, 136, 137, 138, 139, 140, 141
 
20. How do we obtain permission for registration of existing and new power driver tubewells?

All Account holders of the power driven tubewells within the KMC area are requested to collect the prescribed Form No.6 from the Tubewell Department, CMO Building, 2nd floor, 5, S N Banerjee Road, Kolkata 700013 for registration of their existing tubewell(s) under the provision of 'West Bengal Ground Water Resources (Management, Control and Regulation) Act, 2005'
For new power driven tubewell(s), permission should be obtained from State Water Investigation Directorate (SWID) and necessary license taken from Kolkata Municipal Corporation by depositing the requisite license fees.
Address of SWID - Bikash Bhavan, 5th Floor, Kolkata 700 019.